Our mandate is to protect, guide and resolve.
If you have an unresolved complaint of unjust treatment meted out by public officers employed by Government agencies and departments, we may be able to help.
We are free and impartial and base our decision on the evidence submitted by both parties.
The Complaints Process
If you have an issue, you should immediately contact the government authority or business to log a formal complaint.
Followup with the government authority or business to fix the problem by sending a follow up email or letter, visiting their office and keeping a record of all your attempts to resolve the issue.
If the provider is unwilling to resolve the complaint, you can still escalate the matter to us by visiting or calling our office.
We will query your complaint and details to the government or business entity to allow them to resolve the issue. If they do not, we will review the evidence to find a fair resolution.