We Make The Complaints Process Fair
You should ensure that you first log a formal complaint with the entity and wait for a resolution. In the event your issue is not resolved, you can proceed to our office.
The FOUR STEP
Complaints Process
STEP 1
- If you have an issue, you should immediately contact the government authority or business to log a formal complaint.
STEP 2
- Followup with the government authority or business to fix the problem by sending a follow up email or letter, visiting their office and keeping a record of all your attempts to resolve the issue.
STEP 3
- If the provider is unwilling to resolve the complaint, you can still escalate the matter to us by visiting or calling our office.
STEP 4
- We will query your complaint and details to the government or business entity to allow them to resolve the issue. If they do not, we will review the evidence to find a fair resolution.