Frequently Asked Questions
Do you have a question about the Ombudsman? Then we can help with our main FAQs below.
Contact the Ombudsman if you have a problem you have been unable to resolve. You can also contact us for information about our work or our processes.
The Ombudsman can investigate complaints about officers of Government Departments and the authorities, with some exceptions. To see who can be investigated and those exceptions, please visit our What We Do section.
Anyone can complain, and there is no cost to complainants or to the organizations that are the subject of complaints.
Our staff will contact you, if warranted, for more information. Our first step is always to resolve the complaint informally, as quickly as possible. Our staff also flag urgent cases.
In the rare instance that your case cannot be resolved informally, the Ombudsman can issue a formal notice of investigation to the relevant organisation.
You will be informed about the outcome of your case.
Organisations that are formally investigated are given a chance to respond before the Ombudsman makes findings and recommendations.