Complaint Process

We Make The Complaints Process Fair

You should ensure that you first log a formal complaint with the entity and wait for a resolution. In the event your issue is not resolved, you can proceed to our office.

The FOUR STEP

Complaints Process

STEP 1

  • If you have an issue, you should immediately contact the government authority or business to log a formal complaint.

STEP 2

  • Followup with the government authority or business to fix the problem by sending a follow up email or letter, visiting their office and keeping a record of all your attempts to resolve the issue.

STEP 3

  • If the provider is unwilling to resolve the complaint, you can still escalate the matter to us by visiting or calling our office.

STEP 4

  • We will query your complaint and details to the government or business entity to allow them to resolve the issue. If they do not, we will review the evidence to find a fair resolution.
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